Microsoft Teams: how clean its cache
![Microsoft Teams: how clean its cache](/content/images/size/w2000/2021/08/Teams.jpg)
To me, and to many other customers, often it happens that Teams on Windows is unable to receive messages, while they continue to arrive on mobile apps.
I have found that the solution to this problem is to clear the Teams cache.
For Windows:
On the top right corner, log out from Teams:
Then use File Explorer to go to %appdata%\Microsoft:
And finally delete the Teams folder:
Now you can restart the Teams app.
For Mac:
On the top right corner, log out from Teams:
The use Finder to navigate to ~/Library/Application Support/Microsoft:
And finally delete the Teams folder:
Now you can restart the Teams app.